When you go to the movies you want good customer service not long lines, broken machines, double charging on credit cards. Regal Sawgrass 23 has had broken ticket dispensing equipement since May. The evenings they usually have one person selling tickets and have long lines. The concession has 2 people selling food. If this company sells tickets and food for revenue and the customers are leaving, walking away, not coming back where is the value. When complaining about the problems you see nothing changed all you get is an excuse. Don't want the customers close the doors