It's called greed, Sue. Ted nor the present management understand the small gamer's mentality. He or she don't mind losing a 100 or even 500 bucks as long as they get 10 to 20 dollars back for free in some form or another and feel appreciated, especially if the staff treats them as valued customers. But if they walk away feeling as if the management and staff don't care, they feel betrayed and taken. These guys just care about themselves and it is showing up in the meager numbers.