Trust me. It's much worse for employees who need help from the IT helpdesk. If you call during normal business hours locally, you end up getting forwarded to 1st line helpdesk people in India, who take your case, fill out a bunch of forms and then says "thank you, we'll be in touch"... A few days later, you can follow the email trail of the helpdesk request as it is routed from india back to the U.S., where eventually it is serviced by one local IT helpdesk guy/gal that is way overloaded. You'll be lucky if you get anything fixed within a week, unless you happen to no a senior VP that can trump all other requests.

Yeah, I guess they call this cost cutting, where they cut technical folks, while leaving a bunch of non-techs on payroll. Go figure.