I completely agree I am an on-again off-again customer (over past 10years). They are jerks. They act like the C.I.A., always wanting to show up at your office and ask nosey questions. They employ car-salesman type scum for their salesforce. You never get a straight story on the darn pricing and they employ really low-class clauses in their contracts like annual auto-renewal clauses where you have to give over 60 days advanced notice to terminate. They should fire the whole sales force (they are a HUGE fixed cost, unnecessary, overhead) and be priced on-line with full disclosure.

Loopnet is just as good or better for listings for lease, and priced much more reasonably.